Legal Information

  • Who we are

    formyou. is a trading name of Formyou Limited, a company registered in England and Wales. Our registered office is at 46 Turney Street, Nottingham, NG2 2LG. When we refer to "we", "us" or "our" in this policy, we mean Formyou Limited.

    We are committed to protecting your personal data and handling it responsibly in accordance with UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

    For any privacy-related queries, contact us at support@formyou.co.uk.

    What data we collect

    We may collect and process the following personal data about you:

    • Identity data: first name, last name

    • Contact data: email address, phone number

    • Booking data: class bookings, attendance records, pack purchases

    • Health data: information you voluntarily provide on our health intake form prior to participating in classes (this is special category data under UK GDPR and is processed only with your explicit consent)

    • Payment data: transaction records (we do not store card details — payments are processed securely via third-party providers)

    • Technical data: IP address, browser type, device information, and cookies collected when you visit our website

    How we use your data

    We use your personal data for the following purposes:

    • To process your bookings and manage your account (lawful basis: contract)

    • To process payments and issue receipts (lawful basis: contract)

    • To manage your health and safety during classes (lawful basis: legitimate interests / explicit consent for health data)

    • To send you booking confirmations and class reminders (lawful basis: contract)

    • To send you marketing communications about formyou. classes, offers and news, where you have opted in (lawful basis: consent)

    • To improve our website and services (lawful basis: legitimate interests)

    • To comply with legal obligations (lawful basis: legal obligation)

    Third parties

    We use the following third-party platforms to deliver our services. Each operates under its own privacy policy and data processing agreement with us:

    • Mindbody: our booking and class management platform, which processes your booking, payment and health intake data

    • Squarespace: our website platform, which collects standard technical and analytics data

    We do not sell your personal data to any third party. We will not share your data with any other third party except where required by law.

    How long we keep your data

    We retain your personal data for as long as necessary to fulfil the purposes described in this policy. Booking and payment records are retained for six years in line with standard UK accounting requirements. Health intake data is retained for the duration of your membership or booking relationship with us and deleted within 12 months of your last activity. You may request deletion of your data at any time (see Your Rights below).

    Cookies

    Our website uses cookies to improve your browsing experience and analyse site traffic. You can manage your cookie preferences at any time using the cookie banner on our website. For full details of the cookies we use, please refer to the cookie information accessible via the banner.

    Your rights

    Under UK GDPR, you have the following rights regarding your personal data:

    • Right of access: to request a copy of the data we hold about you

    • Right to rectification: to ask us to correct inaccurate data

    • Right to erasure: to request deletion of your data in certain circumstances

    • Right to restriction: to ask us to limit how we use your data

    • Right to object: to object to our use of your data for marketing or legitimate interests purposes

    • Right to data portability: to receive your data in a portable format

    • Right to withdraw consent: where processing is based on consent, you may withdraw it at any time

    To exercise any of these rights, contact us at support@formyou.co.uk. We will respond within one month. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

    Changes to this policy

    We may update this Privacy Policy from time to time. The current version will always be available on this page. We will notify you of any significant changes by email where we hold your contact details.

  • About these terms

    These terms and conditions govern your use of formyou. studio facilities and services, operated by Formyou Limited (registered in England and Wales), trading as formyou. By booking a class or purchasing a pack, you agree to be bound by these terms.

    If you have any questions, contact us at support@formyou.co.uk.

    Bookings

    All classes must be booked in advance through our booking platform (Mindbody). Walk-in drop-in attendance is available subject to space on the day, at the studio's discretion. Full payment is required at the time of booking.

    Cancellation policy

    You may cancel a booked class up to 24 hours before the scheduled start time for a full credit or refund to your pack. Cancellations made within 24 hours of the class start time are non-refundable and the class credit will be forfeited. To cancel, use the Mindbody app or contact us at support@formyou.co.uk.

    No-shows

    If you do not attend a booked class and have not cancelled in advance, the class credit will be forfeited. No refund or replacement credit will be issued for no-shows.

    Class packs

    Class packs are valid for use across the class types specified at the time of purchase. Pack validity periods are as stated at the time of purchase. Packs are non-transferable and cannot be shared between individuals. Unused credits remaining after the expiry date will not be refunded or extended except at our sole discretion in exceptional circumstances.

    Payments and refunds

    All prices are stated in pounds sterling and are inclusive of any applicable taxes. Payment is taken at the time of booking. We do not offer refunds on drop-in classes once a booking is confirmed. For class packs, refunds on unused credits may be considered at our discretion if requested in writing within 14 days of purchase.

    Health and participation

    You are required to complete a health intake form prior to your first class. It is your responsibility to inform us of any medical conditions, injuries, or physical limitations that may affect your ability to participate safely. By attending a class, you confirm that you are physically able to do so and that you participate at your own risk.

    formyou. instructors are qualified fitness professionals and will offer modifications where appropriate, but we cannot be held liable for any injury sustained during a class where you have failed to disclose a relevant health condition or have not followed instructor guidance.

    We reserve the right to refuse entry to or remove any participant from a class if, in our reasonable judgement, their participation poses a risk to themselves or others.

    Studio rules

    • Please arrive at least 5 minutes before your class. Latecomers may not be admitted once a class has begun, and the class credit will be forfeited.

    • Grip socks are required for reformer Pilates classes and are available to purchase at the studio.

    • Please silence your mobile phone before entering the studio.

    • Respect the space and equipment. Any damage caused by misuse may be charged to the participant.

    • formyou. is a welcoming and inclusive space. Conduct that is disrespectful to staff or other participants will not be tolerated and may result in removal from the studio without refund.

    Liability

    To the fullest extent permitted by law, Formyou Limited shall not be liable for any loss, injury or damage to persons or property arising from participation in classes, except where such liability cannot be excluded by law (including death or personal injury caused by our negligence).

    We are not responsible for the loss or theft of personal belongings brought onto the premises.

    Changes to classes

    We reserve the right to change class times, instructors or formats at any time. Where a class is cancelled by us, you will receive a full credit or refund. We will endeavour to give as much notice as possible of any changes.

    Changes to these terms

    We may update these terms from time to time. The current version will always be published on this page. Continued use of our services after any update constitutes acceptance of the revised terms.

    Governing law

    These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Last updated: November 2026 · Formyou Limited, registered at 46 Turney Street, Nottingham, NG2 2LG.